Contact & About Story Voice

How to contact Story Voice and who runs it: open a support ticket or email us about payments, refunds, story suggestions or partnerships.

Last updated: 2026-11-11

Story Voice is a bedtime story site with Grimms' fairy tales, Hans Christian Andersen, Aesop's fables, and ancient Chinese fables and idiom stories. Every story has an English version with a native-English narration and a Chinese version with a Chinese narration, free to listen to; you can also have stories read to your child in your own voice. If you have any questions, you can reach us in the ways below.

How to reach us

Email: 【待定：联系邮箱】. Write to us here about payments, refunds, your account, story suggestions or partnerships. Include the email address you registered with and your order number (if you have one), so we can help you faster.
Support tickets: sign in and open a ticket under "Settings → Support". Our reply appears on the same page.

Who runs Story Voice

Story Voice is operated by [TBD: operator]. Payments are processed by Waffo as merchant of record: on the English site you pay in US dollars by card, Apple Pay or Google Pay, and buyers in China can also use WeChat Pay. You can find every order under "Payment history" after you sign in. To learn how we retell the stories and which models do the narration, see How We Make the Stories and Narrations.

Where the stories come from

All the stories on the site come from public-domain originals: the Brothers Grimm, Hans Christian Andersen, Aesop's fables, and the fables and idiom stories of ancient China. We write both the English and the Chinese versions ourselves from the originals. We don't use existing translations, and we don't include copyrighted picture books. The narration is generated by AI voices and labeled as AI-generated. If you find a typo, a mispronunciation, or anything in a story that isn't right for children, please tell us.

Payments and refunds

Prices are on the pricing page: one-time credit packs in US dollars. Taster $1.99 for 220 credits (first order only), Starter $4.99 for 500, Family $9.99 for 1,300 and Value $19.99 for 3,000. There is no subscription, and credits never expire.
If you're not satisfied with your first order (except the Taster pack), you can get a full refund within 7 days, and credits for failed generations are returned automatically. See the Refund Policy for the full rules.