Story Voice

Refund Policy

Story Voice refund policy: a full refund within 7 days on your first order (Taster pack excepted); failed generations are refunded automatically. How to apply.

Last updated: 2026-11-11

Last updated: November 11, 2026. This page explains the refund rules in section 7 of the Terms of Service in more detail. If the two differ, the Terms of Service prevail.

First-order satisfaction guarantee

For your first payment on Story Voice (except the Taster pack), you can ask for a full refund, with no reason needed, if both of these are true:

  1. You ask within 7 days of paying;
  2. Of the credits from that order, no more than 100 have been used (about one story read in your voice).

The Taster pack ($1.99 for 220 credits) is not covered by the first-order guarantee and cannot be refunded once paid. If you have bought the Taster pack, your first order of any other pack is still covered by the guarantee.

When an order is refunded, the credits it gave you are taken back. We only sell one-time credit packs: there are no subscriptions and no automatic charges.

Automatic refunds

Credits for a generation that fails (a provider error, a timeout and so on) are returned to your account automatically. You don't need to ask.

Other cases

  • If you cannot use the site because of a technical fault on our side that we cannot fix within a reasonable time, you can ask for a refund.
  • Apart from the first-order satisfaction guarantee, credits that have been used are not refunded.
  • Accounts suspended for breaking the Terms of Service (for example, by recording or cloning someone else's voice) are not refunded.

How to apply

Sign in and open a ticket under "Settings → Support", or contact 【待定：联系邮箱】. Include the email address you registered with, the order number (shown in "Payment history") and how you paid. Once we have checked your request, we refund through Waffo, our merchant of record, to your original payment method:

  • Card, Apple Pay or Google Pay: refunded to the original card. How soon it arrives depends on your card issuer, usually 5–10 business days. If you paid in another currency, the same amount is refunded at the exchange rate used when you paid.
  • WeChat Pay (buyers in China): refunded to your WeChat account, usually the same day.

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