Privacy Policy
How Story Voice collects, uses, stores and transfers your personal data, especially voice recordings, and how you can access or delete it and withdraw consent.
Last updated: 2026-11-11
Effective date: [TBD: launch date]
This policy explains how Story Voice ("the site", "we", "us") handles your personal information. The site is operated by [TBD: operator]. By using the site, you confirm that you have read and understood this policy.
Contact: 【待定：联系邮箱】
1. What we collect
Information you give us
- Account information: your email address, password (stored with one-way encryption) and display name. If you sign in with a third-party account, we receive the email address and profile picture that the platform provides.
- Your voice recordings (sensitive personal information): collected only when you use "Read in My Voice". A voice is biometric information, so we ask for your separate consent before you record.
- What you type: the main character, theme and other requests you enter when you generate a new story. Please use a nickname, not your child's real name.
- Payment information: order amount, order number and payment status. We never see or store your full card number, payment password or ID number; the payment providers handle these directly.
Information collected automatically
- Usage data: the pages you visit, the stories you play, the features you use, and changes to your credit balance.
- Device and log data: IP address, browser and operating system type, time of access, error logs.
- Cookies and local storage: used to keep you signed in, to remember your language preference, and to store a randomly generated visitor ID (it contains no personal information; it links visits from the same browser so we can improve the product). You can clear or block cookies in your browser, but signing in and other features will then stop working.
We do not collect personal information from children. Accounts are created and used by parents. Only the account holder's own voice (an adult's) can be recorded and cloned, never a child's.
2. How we use it
- To provide story narration, reading stories in your voice, writing new stories, downloads and other features;
- To create and maintain your account, and to calculate and deduct credits;
- To process orders, issue receipts and handle refunds;
- To check text for content safety before generation, and to prevent fraud and abuse;
- To fix problems and improve the product;
- To cooperate with regulators or judicial authorities when the law requires it.
We do not sell your personal information to any third party, and we never put your recordings, or audio generated in your voice, on any public page.
3. How we handle your voice recordings
- Purpose: only to generate story audio that you request.
- Verification: when you record, you read aloud a random sentence shown on the page, to confirm that it is really you recording.
- Generation: each time you generate, we send your recording to our voice provider ElevenLabs (United States) to create a temporary cloned voice, and delete that temporary voice as soon as the story has been read.
- Storage: your original recording is kept in private storage that is not publicly accessible, until you delete it or close your account.
- Deletion: you can delete your recording at any time in "My Voice". Once it is deleted, we no longer keep it and can no longer generate anything in your voice.
- Labeling: audio files generated in your voice carry an AI-generated label in their metadata.
4. How we share information
To provide these features, we give the following service providers the information they need, limited to the minimum required for that feature:
| Provider | Location | Purpose | Information involved |
|---|---|---|---|
| ElevenLabs | United States | Story narration; reading stories in your voice | Story text; your voice recordings |
| Large language model provider [TBD: per the actual configuration; DeepSeek planned] | [TBD] | Writing new stories; content safety checks | The story requests you enter; text being checked |
| Cloudflare | United States (global network) | Website hosting, file storage | Access data, generated audio, your recordings |
| Neon | Singapore | Database | Accounts, orders, credit records |
| Waffo (merchant of record) | Outside mainland China | Collecting payments, refunds, sending receipts, tax compliance; a content safety check before a new story is written (Prompt Sift; the text is not kept after the check) | Order number, amount, payment status, payment email, billing country; the story requests you enter |
| Resend | United States | Sending account and order emails | Email address, email content |
| Web analytics service (if enabled) | United States or EU | Counting visits and feature use | De-identified usage data |
5. Cross-border transfers (please read carefully)
The service providers above are located in several countries, mostly outside mainland China (chiefly the United States and Singapore), and some of them are probably outside the country where you live. This means that your account information, story requests, generated audio and voice recordings will be transferred to servers in other countries and processed and stored there, under data protection laws that may differ from those where you live. By using the site, you acknowledge and agree to these transfers. Before you record your voice, we ask again for your separate consent to the processing and cross-border transfer of your voice. If you do not accept this, please do not use the features that need an account; the free stories can be read and listened to without signing up.
6. How long we keep it
- Account information: for as long as your account exists;
- Your voice recordings: until you delete them or close your account. The temporary cloned voice created at ElevenLabs is deleted as soon as each generation ends;
- Order and credit records: 5 years from the date of the transaction (as required by accounting and tax regulations);
- Generated audio files: until you delete them, or 30 days after your account is closed;
- Generation records: at least six months, as required by the PRC Measures for Labeling AI-Generated and Synthetic Content (《人工智能生成合成内容标识办法》) and related rules;
- Server logs: usually no more than 90 days.
7. Your rights
At any time, you can:
- Access and correct your account information (in your account settings);
- Delete your voice recordings and generated audio;
- Close your account: once your account is deleted, the personal information linked to it is deleted or anonymized, except for transaction and generation records that we must keep by law;
- Withdraw consent: deleting your recording withdraws your consent to the processing of your voice. This does not affect processing carried out before you withdrew;
- Get a copy of your information, or object to how it is processed.
To exercise these rights, contact 【待定：联系邮箱】. We will reply within 15 business days.
8. Security
We protect your information with measures including encryption in transit (HTTPS), one-way encryption of passwords, private storage for recordings, and access controls. But please understand that no method of transmitting or storing data over the internet is completely secure. Keep your password safe and do not share it with anyone.
If a personal data breach occurs, we will promptly notify affected users and report it to the regulators as the law requires.
9. Minors
Our stories are for children to listen to, but accounts are only for adults (parents or guardians) to register and use. People under 18 may not create an account or record or clone a voice. If we learn that we have unknowingly collected personal information from a minor, we will delete it as soon as possible.
10. Changes to this policy
We may update this policy when our features or the law change. We will announce significant changes on the site or by email. The effective date at the top of this policy shows when it was last revised.
11. Contact us
If you have questions or complaints about this policy, or want to exercise your rights, contact: 【待定：联系邮箱】
This policy is governed by the laws of the People's Republic of China.